A Cooperative Project of VoiceCon and UC Strategies
This issue of Unified Communications eWeekly is sponsored by Mitel:
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and [...]

A Cooperative Project of VoiceCon and UC Strategies
This issue of Unified Communications eWeekly is sponsored by PROGNOSIS:
In the face of flat or shrinking budgets for 2009, IT managers will be tasked with cutting overheads and maintaining service levels for applications including IP telephony. The good news is that specialized IPT management solutions will actually help [...]

Contact centers focus on an important business goal–handling customer interactions efficiently and effectively–and they harness people, processes and technology to work together to achieve it. That is precisely how the best UC implementations work throughout the rest of the organization. Contact centers are a good example of the UCStrategies.com definition of UC–”communications integrated to optimize business processes.”

In the UC world, your goals may be to enhance workgroup productivity, improve customer service or shorten development cycles. Vote for your politician or UC provider based on who will help you best reach your goals now and in the future.